For ALL international orders, please allow up to a maximum of 15 working days for deliveries via courier. Any custom, excise or other duties and levies (if applicable) are to be paid by the customer. If applicable, these charges would be in addition to the shipping charges mentioned on the website.
Refund and Exchange Policy
Returned items will be fully refunded less the postage costs. Return items must be undamaged and in orginal condition. Global Polo Gear only offer refunds on unpersonalized items. Please send your items to:
Global PoloGear
41 Edge Ln,
Chorlton-cum-Hardy,
Manchester
M21 9JU
Global Polo Gear strictly follows ‘No Refund’ policy for personalized items which cannot be returned or exchanged in any situation. However, exchange may be allowed in exceptional cases. The exchange policy will only be applicable if the order has been processed via Credit Card or Online Bank Transfer. If you are not satisfied with your purchase, we will exchange the item upon your request. To be eligible for an exchange, the following conditions must be met: proof of purchase is required (order number or invoice);
the items must not have been personalized; our Customer Support team must be notified by the customer about any such complaint within 3 days of receiving the parcel; items must be unused, tags intact, and in its original packaging; in exchange, if you choose an item with a lesser value, the differential amount will not be refunded. If you go for an item with a greater value, you will have to pay the differential amount; and items purchased from our retail store cannot be sent to us for exchange through courier. These items can be exchanged at our retail stores only.
The complaint must be raised within 3 working days after receiving the parcel along with the invoice via call or email. After reviewing the request, our Customer Support team will take around one week to process your claim.
Order Cancellation
You may cancel your order any time before the order is processed. Cancellation must be intimated to our Customer Support team at info@globalpologear.com prior for processing.
Once the order is shipped, you will receive a confirmation via email containing the tracking information. Global Polo Gear may also cancel orders for any reason, such as:
- incomplete information;
- no response from customer for a query;
- you have chosen ‘Online Bank Transfer’ as method of payment but have not shared payment reference for more than 3 working days; and/ or you have placed the same order twice.
We may cancel one order if no response is received from your end.